Return Policy

Effective Date: 2025/01/01

Website: www.northport.asia

Email: [email protected]

At North Port, we are committed to delivering your orders efficiently and safely. Please review our shipping policy below for complete details.

Delivery Coverage

We currently ship to all locations within Sri Lanka and offer international shipping to selected countries.

• Local Orders: Island-wide delivery across Sri Lanka.
• International Orders: Shipping available to selected countries. Rates and delivery times vary by region.

For country-specific inquiries, email us at [email protected]

Delivery Timeframes

Local Delivery (Sri Lanka)

Location Type	Estimated Delivery Time
Colombo & Suburbs	1–3 working days
Other Urban Areas	2–4 working days
Rural & Remote Areas	3–5 working days

International Delivery

Region	Estimated Delivery Time
South Asia	5–10 working days
Europe	7–14 working days
USA / Canada / Australia	10–15 working days
Other Regions	10–20 working days

Note: Delivery times may vary based on customs, public holidays, or high-demand periods.

Shipping Fees

• Free Delivery: Available for all orders within Sri Lanka – no minimum order value required.
• International Shipping Fees:
  Shipping rates vary by country and will be calculated automatically at checkout based on destination and package weight.

All applicable shipping costs are transparently displayed before you confirm your order.

Order Processing

• Orders placed after 2 PM or on weekends will be processed the next working day.
• Orders placed after 2 PM or on weekends will be processed the next working day.
  

Order Tracking

Once your order is dispatched, you’ll receive an email or SMS with tracking details.

Missed Delivery

If delivery fails due to incorrect address or unavailability, our courier partner will attempt re-delivery. Please ensure your contact details are correct.

Contact Us

For shipping-related inquiries, please contact:

North Port Customer Support

Email: [email protected]

Phone: +94 71 4444 117